FAQ - Shipping & Delivery
How does the shipping work?
All orders, except orders from Switzerland, are delivered from our Distribution Center in Germany. Orders from Switzerland are proceeded from our headquarter in Lengwil, Switzerland.
What are the delivery times?
Generally, orders are delivered:
- within Germany and Switzerland in 1 to 3 business days,
- within the European Union in 3 to 5 business days and
- outside the European Union in 5 to 7 business days.
Your company is based in Switzerland. Do custom fees apply to deliveries within the EU?
No custom fees apply to deliveries within the EU as storage and shipping of our goods take place from our Distribution Center in Germany for customers within the EU.
How much are the shipping costs?
- Germany: 15,-EUR flat rate
- Switzerland: 15,-CHF flate rate
- Within the European Union: 35,-EUR flat rate
- Outside the European Union: Prices on request or viewable at the onlineshop. Please note, import and customs fees also apply.
- USA: Up to 5Kg (11lbs) = 25 US$, from 5Kg (11lbs)= 65 US$, orders over 1000 US$ = no shipping costs, only spare parts = always 65 US$. There will be no import and custom fees for material orders. Please note, import and customs fees apply for spare part or accessoires only orders.