FAQ - Product related FDM
Which types of machines can your ABS X-TREME material be used for?
ABS X-TREME material is suitable for the following machine types: Stratasys Dimension series (Elite, BST 768, SST 768, BST 1200, SST 1200, BST 1200es, SST 1200es), Fortus series (250mc, 360mc Classic, 360mc Plus, 380mc, 400mc Classic, 400mc Plus, 450mc, 900mc Classic, 900mc Plus), FDM series (Titan, Vantage), uPrint series (uPrint, uPrint Plus, uPrint SE, uPrint SE Plus) and HP series (HP DesignJet 3D, HP DesignJet Color 3D).
Will I receive a compatible chip with my material order?
You will receive a chip compatible to your machine type when ordering a spool from us. This applies for all spools ordered from us. Please note that the chip is charged separately.
Is it possible to order only chips without spools?
No, this is not possible.
Which material colors are available?
Are special colors available?
Yes, we gladly offer our material in your preferred color, according to a color sample, even at small batch sizes. Please contact us under email@example.com for more details.
Can your support material be used for systems working with water soluble support material?
Yes, depending on the type of machine you are using. Please contact us for details.
Will you offer additional FDM materials for F-Series in the future?
We continuously work on the enhancement of our product range. New products are already under development and in various test phases. If you would like to be kept up to date on our latest developments, please sign up for our newsletter.
Which of your material colors can I use with my uPrint / HP DesignJet 3D printer?
You can choose from our full range of material colors for your uPrint / HP DesignJet 3D printer.
Will you continue to offer materials, spare parts and services for HP DesignJet 3D printer?
Yes, we will continue to offer our materials, spare parts and services for your HP DesignJet 3D printer.
How should I store iSQUARED FDM materials?
All iSQUARED FDM materials are packed safely before shipping and need to get stored in a dry environment at room temperature. After opening, immediately insert your material into the cassette. To prevent unnecessary exposure to moisture only assemble those materials which are directly used.
Why does the material remain in the FDM spool but the chip shows 0%?
A certain amount of residual material always remains on the spool. Basically, there is always between 5-10% additional residual material on the spool. Whenever you replace the spool, please pull a certain amount of material out of the machine. Our chips are programmed to print with the relative amount of material (e.g. 922cc or 3.020cc). Once the chip is “empty”, the material change will be displayed. The remaining material on the spool guarantees a smooth material change without causing a print stop.
Do you take back old spools or cartridges for recycling?
A date is indicated on the FDM spool. What is the maximum possible storage time of the iSQUARED FDM materials?
All iSQUARED FDM materials have a shelf life of at least 3 years from the production date, provided they are stored at room temperature and in the original sealed packaging.
How can I find out if my Fortus (360mc/400mc/900mc) printer is a Classic or Plus machine?
You can easily find out if it is a Fortus Classic or Fortus Plus printer by checking the metal cassette. The Plus machines have a black plastic part, the Classic machines have a gray plastic part on the metal cassette.
Is your Ultem material comparable with the Stratasys Ultem?
Yes, it is. Stratasys uses the same resin as we do, which comes originally from the company Sabic. Many customers assume that Stratasys is the manufacturer of the Ultem material, but the raw material polyetherimide PEI (named Ultem by Sabic), which is used for the filament, is created by Sabic.
How can I move my FDM printer?
All FDM printers have four rolls at the bottom corners. Release the safety catch by briefly tapping it with your foot. Once all 4 rollers are released the printer can now be pushed to another place. Make sure that the surface is flat. As soon as the printer is pushed over very jerky ground, it may need to be recalibrated.
Why is there a Plus and a Classic chip? What is the difference?
The original manufacturer wants to ensure that you are prevented to use our or other third party materials. If they change their chips you can’t use the material with the „old“chip anymore.