FAQ - Invoice & Payment
Why is the German VAT of 19% shown on the invoice when your company is located in Switzerland?
From our Distribution Center in Konstanz, Germany, we supply all of our customers except customers from Switzerland. Therefore, the iSQUARED AG is registered in Germany with a German VAT ID and pays taxes to the German tax office. Customers from Germany will receive an invoice with the German VAT of 19%. With a valid VAT-ID, customers within the EU pay the VAT of 0%, because it is a delivery according to § 4 Abs 1b i.V.m. § 6a UStG. Without a valid VAT-ID we need to charge the German VAT of 19%.
Which payment options do you accept?
We accept payment via PayPal, credit card and via bank transfer. For payments via credit card and PayPal we add a surcharge of 3% and 5% to your invoice.
Do you offer discounts?
With a multitude of discounts, iSQUARED products come even cheaper. After registering in our online store, you will find all discounts next to the respective products or in our price list, which we can send you by e-mail. Just contact us here.
Why is there no VAT on my service invoice?
As soon as a service such as a repair or maintenance of the printer by one of our service technicians, is listed on the invoice, all customers from Germany do not pay VAT due to the reverse charge procedure, where the service recipient (customer) pays the VAT instead of the performing entrepreneur.